Skills are real actions the assistant executes during the conversation — integrated with your systems, in real time. The customer feels fluidity. Underneath, they're API calls.
Each Skill is a real action — not a simulation. The assistant executes it during the conversation, invisible to the customer, integrating with your existing systems. And you can add custom Skills for your flow.
Checks the calendar, offers available slots and confirms the meeting within the conversation.
actionAccesses the ERP or spreadsheet in real time to answer product availability.
queryBuilds a commercial proposal based on the lead's profile and sends a PDF or link automatically.
actionCreates or updates the contact with all the information collected in the conversation.
syncTransfers the conversation to another agent or human with the full history and context.
handoffAlerts Slack, email or WhatsApp when a hot lead is identified.
notifyRequests location to calculate shipping or point to the regional rep.
querySends catalogs, manuals, spec sheets or contracts based on the context.
actionSemantic search in the knowledge base returning the most relevant answer.
queryGenerates an automatic natural-language summary for the salesperson to receive along with the handoff.
syncDetects frustration, urgency or satisfaction in the message and adjusts the agent's response.
queryValidates CPF, CNPJ, ZIP code and email during collection to log the lead without broken data.
queryQueries the carrier and returns the delivery time + shipping cost for the ZIP code provided.
queryFires a post-service satisfaction survey and logs the score in the CRM.
actionSchedules future re-engagement messages so the agent doesn't have to remember each customer.
actionAny REST endpoint your company has can become a Skill. No limit on creation.
customVia REST API or webhooks — Skills integrate with any system that has an API. Without having to switch the tool you already use.
For simple Skills (documents, handoff, notifications), no — configured from the panel. For integrations with an ERP or custom CRM, your IT team configures the endpoint once, and after that anyone uses it.
Not directly — the execution is transparent. The assistant can indicate it in the conversation ("let me check availability...") while making the API call, or return the result directly.
The Skill has a configurable fallback — if the endpoint doesn't respond, the assistant can say it couldn't check at the moment and offer an alternative, or trigger a handoff for a human to resolve.
Yes. Any REST endpoint can become a Skill — you define the name, what triggers the execution, the parameters the assistant will collect in the conversation and what to do with the result.
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