Most competitors have one bot doing everything. Here you configure independent agents — each with its own name, tone of voice, knowledge base and permissions. Like hiring a team, not an intern.
When the same robot answers the curious lead, the customer with a technical problem and the customer about to churn, it has depth in none of them. It's generic by nature.
Configured for your business in minutes. You adjust each one's name, tone and knowledge base. Or start from scratch with a custom agent.
Qualifies leads with strategic questions, handles top-of-funnel objections, identifies fit and books meetings. Never makes up prices — it looks them up in the knowledge base in real time.
Resolves technical questions based on the manuals and ticket history. Logs incidents, triages urgency and escalates to engineering when it identifies a problem beyond Tier 1.
Monitors satisfaction, sends preventive-maintenance reminders, offers contract renewals and spots churn signals before the customer decides to leave.
You customize what matters. What ensures ethics and consistency can't be changed. An architecture that protects your brand and gives you freedom at the same time.
Each agent has a set of Skills — real actions it executes during the conversation, integrated with your systems. The customer feels fluidity. Underneath, they're API calls happening in real time.
No. You fill in the name, tone of voice and upload the knowledge-base documents. The assistant is running in under 30 minutes. No line of code required.
Layer 1 of the prompt explicitly prevents that. If the agent doesn't find the information in the knowledge base, it says it doesn't know and suggests human contact — it never makes things up.
Yes. Sofia, Max and Luna operate on the same number. The triage system identifies the customer's intent and routes to the right agent automatically — the customer doesn't have to do anything.
It triggers a handoff to a human, passing the full context of the conversation. The customer is never left without an answer — and the human agent steps in already knowing everything that was said.
Yes. The Professional and Enterprise plans let you create custom agents — with any persona, role and set of skills you need.
No. Because we use Meta's official Cloud API (not QR Code), the agents operate independently of any phone or local connection. Uptime monitored 24/7 with a 99.9% SLA.
Most platforms call "agent" what is really just a flow with a name. See what changes when it's the real thing.
| Capability | Typical platforms | Aurovia Reply |
|---|---|---|
| Multiple agents on the same number | ✕ | ✓ |
| Persona and tone of voice per agent | ✕ | ✓ |
| Exclusive knowledge base per agent | ✕ | ✓ |
| Skills and actions integrated with ERP/CRM | Partial | ✓ |
| Handoff between agents with context | ✕ | ✓ |
| Hierarchical layered prompt | ✕ | ✓ |
| Automatic triage by intent | Manual flow | ✓ AI |
| Operation without QR Code (official API) | ✕ most | ✓ always |
In 30 minutes you'll see the three agents configured for your segment, answering real questions from your market.
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