When the AI identifies it's time for a human, it doesn't abandon the conversation — it passes the baton with full context, the lead's score and the suggested next step. Your salesperson never starts from scratch.
"Can you repeat what you need?" — that sentence destroys sales. The customer just spent 10 minutes talking with the assistant. When the salesperson steps in with no context, the friction is immediate.
Sofia serves the customer, collects information, answers questions and advances the qualification naturally and conversationally.
The AI identifies the right moment to transfer and stops responding.
The salesperson is notified with the context card — lead, company, need, summary and next step. One click to take over.
The handoff isn't manual — the AI monitors the conversation and automatically detects the triggers that indicate a human would be more effective at that moment.
The customer shows purchase intent — "how much with a discount?", "do you offer installments?", "how long to sign?"
The customer raises an objection that requires negotiation — price exceptions, special terms, comparison with a competitor.
The customer explicitly asks to talk to a person — "I want to talk to an agent", "I'd rather talk to someone".
The model identifies signs of frustration in the message's tone and proactively offers human service.
Certain actions in your flow — credit approval, technical visit, contract — can trigger a handoff automatically.
You define custom triggers for your business — keywords, funnel stage, time of day or any other rule.
That's configurable. You can instruct the agent to be transparent about being an AI, or run it under a persona name without highlighting the technology. What matters is that the experience is smooth.
The AI informs the customer that all agents are busy, collects the best time for a callback, logs it in the CRM and sends an automatic notification to the team with the qualified lead.
Yes. If the agent resolves the question and the customer wants to continue with the assistant (for example, to schedule, check stock or receive documents), the handoff can be reversed with one click.
Yes. Outside hours, the AI keeps serving normally. When a handoff is triggered outside hours, it informs the customer, schedules the callback and notifies the team for the next business day.
See the handoff happening live — the AI qualifying, the trigger firing and the context card reaching the salesperson.
See a live demo →Free demo · 30 minutes · No commitment
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